Privacy Policy

Welcome to Pequod's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website freshpequods.click, place an order with us, or otherwise interact with our services. Please read this policy carefully. If you disagree with the terms of this Privacy Policy, please discontinue use of our site and services.

This Privacy Policy applies to all personal information processed by Pequod's Pizza through our website, mobile ordering platforms, in-store interactions, loyalty programs, and any other services we offer (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. About Us and Our Contact Information

Pequod's Pizza operates as a food service business in the United States. We take privacy seriously and have appointed dedicated personnel to oversee our data protection practices. For any questions, concerns, or requests related to your privacy or this policy, please contact us using the information below:

Our privacy team is available Monday through Friday, 9:00 AM to 5:00 PM (Central Time). We aim to respond to all privacy-related inquiries within 30 business days of receipt.

2. Information We Collect

We collect various types of information depending on how you interact with Pequod's Pizza. This includes information you provide directly, information collected automatically, and information obtained from third parties.

2.1 Personal Information You Provide to Us

When you interact with our Services, you may voluntarily provide us with the following categories of personal information:

• Identity Data: First name, last name, username or similar identifier, date of birth (for age verification purposes), and profile photograph (if you create an account).
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Financial Data: Payment card details (card number, expiration date, CVV), bank account information, and billing information. Please note that full payment card details are processed by our secure third-party payment processors and are not stored on our servers.
• Transaction Data: Details about payments to and from you, and other details of products and services you have purchased from us, including order history, special instructions, and delivery preferences.
• Account Data: Your username, password (encrypted), account preferences, saved addresses, and loyalty program points and history.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, communication preferences, and your responses to surveys, promotions, and contests.
• Feedback and Support Data: Information you provide when you contact our customer support team, submit a complaint, or leave a review or rating.
• Dietary and Preference Data: Information about your food preferences, dietary restrictions, or allergen requirements that you voluntarily share with us to customize your orders.

2.2 Information Collected Automatically

When you visit our website or use our Services, we automatically collect certain technical and usage information, including:

• Device Information: IP address, device type, operating system and version, browser type and version, device identifiers (such as IDFA or Android ID), screen resolution, and language settings.
• Usage Data: Pages visited on our website, time and date of visits, time spent on pages, links clicked, search queries entered, referring URLs, and the path you took through our website.
• Location Data: General geographic location based on your IP address, and (with your express permission) precise geolocation data from your mobile device for delivery services or finding the nearest Pequod's Pizza location.
• Log Data: Server logs, error reports, and debugging information generated when you access our Services.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies. Please see Section 8 (Cookie Usage) for more details.

2.3 Information We Receive from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you choose to log in or register using a social media account (such as Facebook, Google, or Apple), we receive basic profile information as authorized by that platform and your privacy settings.
• Delivery and Mapping Partners: Information necessary to fulfill your delivery orders, including delivery confirmation and real-time tracking data.
• Payment Processors: Confirmation of payment transactions and fraud prevention signals.
• Analytics Providers: Aggregated and anonymized data about how users interact with websites similar to ours, used to improve our Services.
• Marketing Partners: Information that may help us reach you with relevant advertising or improve our marketing campaigns.

3. How We Use Your Information

We use the information we collect for a variety of purposes, all of which are grounded in legitimate legal bases under applicable United States law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act.

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including coordinating delivery or pickup.
• To manage your account and provide you with customer support.
• To send you order confirmations, receipts, and transactional notifications.
• To administer our loyalty and rewards programs.
• To process payments and prevent fraudulent transactions.
• To communicate with you about your orders, including updates on delivery status.
• To accommodate your dietary preferences and allergen requirements.

3.2 Analytics and Service Improvement

• To understand how customers use our website and Services, and to identify areas for improvement.
• To conduct research and analyze trends in consumer preferences and ordering habits.
• To test new features, menu items, and service offerings before broader rollout.
• To measure the effectiveness of our website design and user experience.
• To generate aggregated, anonymized reports about our user base and service usage.

3.3 Marketing and Communications

• To send you promotional materials, special offers, coupons, and newsletters about Pequod's Pizza products and services, where you have consented or where we have a legitimate interest to do so.
• To personalize your experience on our website and in our communications by displaying content and offers most likely to be of interest to you.
• To conduct surveys, contests, sweepstakes, and other promotional activities.
• To deliver targeted advertising on third-party platforms, including social media networks.
• To measure the effectiveness of our marketing campaigns and promotional activities.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email, contacting us at [email protected], or updating your communication preferences in your account settings. Please note that even if you opt out of marketing communications, we will continue to send you transactional messages necessary to fulfill your orders and maintain your account.

3.4 Legal Compliance and Safety

• To comply with applicable federal, state, and local laws and regulations.
• To respond to lawful requests from law enforcement and government authorities.
• To enforce our Terms of Service and other applicable agreements.
• To protect the rights, property, and safety of Pequod's Pizza, our customers, and the public.
• To detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities.

4. Sharing Your Information with Third Parties

We do not sell your personal information for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party vendors and service providers who assist us in operating our business and providing our Services. These include:

• Payment Processors: Companies that process credit card and other payment transactions on our behalf (e.g., Stripe, Square, or similar processors). These providers are PCI-DSS compliant.
• Delivery Partners: Third-party delivery services and logistics providers who fulfill your delivery orders.
• Cloud and Hosting Providers: Companies that provide server infrastructure, data storage, and cloud computing services.
• Analytics Providers: Companies that help us analyze website traffic and user behavior (e.g., Google Analytics).
• Marketing and Advertising Partners: Platforms and agencies that assist us in delivering targeted advertising and managing our marketing campaigns.
• Customer Support Tools: Software providers that power our customer service operations, including ticketing systems and live chat tools.
• Email Service Providers: Companies that manage and deliver our email communications, including order confirmations and newsletters.

All third-party service providers are contractually required to maintain the confidentiality and security of your personal information and to use it only for the specific purposes for which it was shared.

4.2 Business Transfers

If Pequod's Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring entity. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal process, such as:

• Subpoenas, court orders, or government demands.
• Requests from law enforcement agencies in connection with an investigation.
• Compliance with applicable federal or state regulations.
• Protection of the vital interests of any person.
• Situations where disclosure is necessary to detect, prevent, or address fraud, security, or technical issues.

4.4 With Your Consent

We may share your information with additional third parties when you have provided explicit consent for us to do so, such as when you participate in a joint promotion with a partner brand.

5. Data Security

Pequod's Pizza takes the security of your personal information seriously. We implement a range of technical, administrative, and physical security measures designed to protect your data against unauthorized access, disclosure, alteration, and destruction.

5.1 Technical Safeguards

• Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Transport Layer Security (TLS) protocols. Payment data is encrypted at rest and in transit.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions. We use role-based access controls and multi-factor authentication for all administrative systems.
• Firewalls and Intrusion Detection: We deploy firewalls, intrusion detection systems, and continuous monitoring to protect our network infrastructure.
• Password Security: User account passwords are stored using strong one-way hashing algorithms and are never stored in plain text.
• Regular Security Testing: We conduct regular vulnerability assessments and penetration testing to identify and remediate potential security weaknesses.

5.2 Administrative Safeguards

• Regular employee training on data privacy and security best practices.
• Documented data handling procedures and internal privacy policies.
• Vendor due diligence and contractual data protection requirements.
• Data breach response plans and incident response procedures.

5.3 Limitations

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable United States privacy laws.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions (e.g., where retention is necessary to complete a transaction or comply with legal obligations).
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information with third parties for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive personal information to what is necessary to perform the services you requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide you with a different level of quality because you exercised your rights.

To exercise your California privacy rights, please submit a verifiable consumer request by emailing us at [email protected]. We will respond to your request within 45 calendar days, with the possibility of a one-time 45-day extension where reasonably necessary. You may submit a request on your own behalf or through an authorized agent.

6.2 Rights Available to All Users

Regardless of your state of residence, we extend the following rights to all users as a matter of our company policy:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Correction: You may request that we correct any inaccurate or incomplete information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to applicable legal limitations.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we process your data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

6.3 How to Submit a Privacy Request

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected] (subject line: "Privacy Rights Request")
• Website: freshpequods.click (through our contact form)

To protect your privacy and security, we will verify your identity before processing your request. Verification may involve confirming information associated with your account or providing additional documentation. We will not charge a fee for responding to a verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.

7. Cookie Usage

We use cookies and similar tracking technologies to enhance your experience on our website, analyze site traffic, and support our marketing efforts. Cookies are small text files placed on your device by websites you visit.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core features such as user authentication, shopping cart functionality, and order processing. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and whether users encounter error messages. This information is used to improve how our website works.
• Functional Cookies: These cookies remember your preferences and settings, such as your preferred language, saved addresses, and dietary preferences, to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for certain websites. Please note that if you disable certain cookies, some features of our website may not function correctly. For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy, which is available on our website at freshpequods.click.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. The specific retention periods depend on the type of information and the purpose for which it was collected.

When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our data retention schedules and applicable law.

9. Children's Privacy

Pequod's Pizza does not knowingly market to, collect, or process personal information from children under the age of 18. Our website and Services are not directed at minors. If you are under 18, please do not use our Services or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected].

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the online collection of personal information from children under the age of 13 without verifiable parental consent. We go beyond this minimum legal requirement by setting our age threshold at 18 years old for all Services.

10. International Data Transfers

Pequod's Pizza is based in the United States, and the information we collect is governed by U.S. law. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our Services and providing us with your information, you acknowledge and consent to the transfer of your information to the United States and its processing there in accordance with this Privacy Policy.

When we transfer personal information internationally, we take appropriate measures to ensure that such transfers comply with applicable data protection laws and that your information is protected to a standard equivalent to that required in your home country. These measures may include:

• Entering into data transfer agreements with recipients that incorporate standard contractual clauses or other legally approved mechanisms.
• Ensuring that recipients of personal data are located in countries that provide an adequate level of data protection.
• Implementing supplementary technical and organizational measures where necessary.

If you have questions about international data transfers or wish to obtain more information about the safeguards we have in place, please contact us at [email protected].

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services that are not operated by Pequod's Pizza. These include delivery partner websites, social media platforms, and payment processing portals. This Privacy Policy does not apply to those third-party services.

We strongly encourage you to review the privacy policies of any third-party services you access through links on our website. We have no control over, and assume no responsibility for, the content, privacy practices, or policies of any third-party websites or services.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no industry-wide standard for responding to DNT signals, and our website does not currently respond to DNT browser signals.

However, we do provide you with meaningful choices about how your information is used for advertising and analytics purposes through our cookie management tools and your account privacy settings. Please see Section 7 (Cookie Usage) and Section 6 (Your Privacy Rights) for more information.

13. How to File a Privacy Complaint

We take all privacy concerns seriously. If you believe that we have violated your privacy rights or failed to handle your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can work to resolve your concern.

13.1 Internal Complaint Process

1. Submit your complaint in writing to [email protected] with the subject line "Privacy Complaint."
2. Include a detailed description of your concern, the personal information involved, and any relevant dates or correspondence.
3. We will acknowledge receipt of your complaint within 5 business days and provide a substantive response within 30 business days.
4. If additional time is needed to investigate your complaint, we will inform you of the expected resolution timeline.

13.2 Regulatory Complaints — California Residents

If you are a California resident and are not satisfied with our response to your privacy complaint, or if you believe we are in violation of the CCPA/CPRA, you may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency (CPPA): cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

13.3 Regulatory Complaints — Federal Level

If you believe that our data practices violate federal consumer protection laws, you may file a complaint with the Federal Trade Commission (FTC), which enforces the FTC Act and other applicable federal privacy regulations:

• Federal Trade Commission: reportfraud.ftc.gov or call 1-877-FTC-HELP (1-877-382-4357)

13.4 State-Specific Regulators

Depending on your state of residence, you may also have the right to file a complaint with your state's Attorney General's office or consumer protection agency. Many U.S. states have enacted privacy laws that provide residents with specific rights and remedies. We encourage you to research the applicable privacy laws in your state and contact the relevant regulatory authority if you have concerns that we have been unable to resolve.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website homepage for at least 30 days following the update.
• Where required by law or where the change materially affects your rights, send you a direct notification via email to the address associated with your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

15. Applicable Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States. Depending on your state of residence, additional privacy protections may apply to you. Key laws that govern our data practices include:

• California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA) — for California residents.
• Federal Trade Commission (FTC) Act — governing unfair or deceptive acts or practices in commerce, including privacy and data security.
• Children's Online Privacy Protection Act (COPPA) — governing the online collection of personal information from children under 13.
• CAN-SPAM Act — governing commercial email communications.
• Telephone Consumer Protection Act (TCPA) — governing commercial text messages and telephone solicitations.
• Payment Card Industry Data Security Standards (PCI-DSS) — governing the security of payment card data.
• Other applicable state privacy laws, including (but not limited to) the Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), and Connecticut Data Privacy Act (CTDPA).

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy concerns promptly and transparently.

This Privacy Policy was last reviewed and updated on June 14, 2026. Pequod's Pizza is dedicated to maintaining your trust by handling your personal information with care, transparency, and integrity.